Facebook Help Desk: What is Desk.com?. Desk.com, the social help desk by salesforce.com allows any small and growing business to start delivering exceptional customer service across social channels like Facebook and Twitter and traditional channels like phone, web, and email. Learn more at www.desk.com
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Honestly, do not waste one second of your time on assistly/desk.com it is the most user UNfriendly site and company.
Brilliant.